Back to previous state

Question

Hi all,

I have a workflow which has 4 step:

To Do ==> In Progress ==> Done

All ==> Cancel

I want to add feature that back the issue to previous state if it's in "Cancel".

Example: The issue state is In progress and move it to Cancel state. Now I want to back the issue to In progress state. Is Jira support this case?

Thanks.

Evgenii · Answer

@Mkurama

I think, I understood your idea. You want to transition issue to previous status, with automatical selection of previous status.

I'm afraid, it's can't be made with standard functions of Jira Server.

I can suggest solution with ScriptRunner, or, maybe, Automation, but I'm not sure that you have it.

And, in any case, you still need to make transitions from Cancel to other states.

Mkurama · Answer

Dears @Carlos Garcia Navarro @Evgenii @Sayed Bares [ServiceRocket]

I really appreciate your suggestions. The workflow actually complex a little bit, I used the workflow above to deliver the case. Is there any solution instead of link Cancel state to all the other states?

Thanks a lot.

Sayed Bares [ServiceRocket] · Answer

@Mkurama  Yes, just add a transition that goes from Cancel to your desired status.