After reboot,Unable to create issues due to unsupported content in Jira

Question

Dear Support,

We have the following problems using the JIRA system, We need your help now, thanks!

Symptoms : After reboot,Unable to create issues due to unsupported content in Jira. We have tried to use user rights and administrator rights, but there are error messages as shown in the figure.

Jane Liang

Mayur Jadhav_30osel · Answer

Hi @Jane ,

Welcome to the Atlassian Community!!

As @Sayed Bares [ServiceRocket] mentioned it could be due to workflow configurations.

Atlassian has KB article to how to resolve it -

https://confluence.atlassian.com/jirakb/unable-to-create-issues-due-to-unsupported-content-in-jira-1063565236.html#:~:text=Cause,be%20present%20in%20the%20issue.

Regards,
Mayur

Sayed Bares [ServiceRocket] · Answer

@Jane welcome to the community!

Do you have any validator or post-function in your "Create" transition?

If you check your application logs does it give you more information on what is causing the error?

Alexander Pappert · Answer

can you attach some screenshot?

cloud or server hosting?