Looking for assistance with Jira Assets CSV import from a mapped network drive

Question

I am currently an on-prem (Data Center) Jira Service Management user and am using the Assets part.

I have a CSV import setup using an uploaded file. Working fine. However I would like to change the import over to the URL file:// option as the CSV file I manually uploaded is actually on a mapped network drive of the Jira server.

I am struggling getting this working. Regardless of what I put in for the URL file path, it can't seem to read the csv file. Does anyone know if this is possible? If so, what URL path did you use to get it to read from your mapped network drive?

Thanks in advance everyone!

Nic Brough -Adaptavist- · Answer

Correct, because it can't know whether you are talking about the server or your machine.

Rob_z5khd1 · Answer

So even though I have the path mapped to a drive letter on my jira server, it won't work with the file:// in the Assets import? I was hoping to somehow do like a file://z:/ or something like that.

Or am I misunderstanding what you are saying?

Nic Brough -Adaptavist- · Answer

The problem with file:// is that it refers to a file that the machine looking at it can see.  You have no way to know that the server has an identical mapping to the URL that your machine does.  (And both have the required access)

I've only ever seen this work once on a Windows-based system, after some expert Windows admins spent a load of time scratching their heads, and thinking.

Never seen it work on a Unix-like system, we've always given up at the first refusal and just mounted the network drive into the server's file system so that the server has direct access to it.  (That can be done with Windows too, but it's a little bit more of a faff)