Status Request initiated from Service Desk not showing up

Question

Greetings all,

I am using Status Page for Jira Service Management.  We can create incidents from the application with no problem.  If we create an incident from Jira, it does create it but it does not allow us to view it from the app, it doesn't show up in the app nor does it embed in our portal.  It is active because we get email notifications alerting us of the time lapse.  We can make updates and close the incident from Jira but can never see it.  Any ideas?  Thanks in advance

Ike Perez_7hnntk · Answer

It is a private page and I am the one that created it.  I will open a ticket.  Thank you

Jesse Klein · Answer

Hello Ike,

Thanks for clarifying! The access denied error could mean that it's a private page that you don't have access to. It could mean that it is a trial. In order to better assist you with your specifics, I would recommend opening a support ticket with us so we can see why it would be throwing this error. You can submit one at support.atlassian.com. Thanks again for your time!

Regards,
Jesse

Ike Perez_7hnntk · Answer

That last paragraph is not happening.  Once created from within JSM, I get message incident successfully created but am not able to view from anywhere.  If I click on the link provided within JSM it takes be to Statuspage incident page with error (access denied).

After a day I do get notifications of the incident being opened for a long time.  I can close the incident from within JSM and that gets rid of it.

NOTE:  The two configuration links you provided were already done