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Phone number for support

Karin van Driel

Hi,
Does anyone know where I can find the phone number for support? We are an enterprise client, so entitled to phone support. I normally raise tickets directly online, but the issue I'm experiencing this morning stops me from logging in to any Atlassian product and this issue extends to the ticket logging site...

Any help would be appreciated!

Kind regards,
Karin

Comments

John Funk

Hi Karin,

I am not aware of the phone number, but you should have a personal Enterprise customer success person assigned to you. You should have that person's number. I would contact them directly.

But apart from that, Atlassian is experiencing worldwide outages. You can follow here:

https://status.atlassian.com/

Hemant Khot

Hello Karin,

I hope you are doing well. My name is Hemant and I am part of Atlassian Support.

Thank you for sharing.

We're observing this issue globally and we are working with the internal team to fix this ASAP.

You can check this status page to get an update on the incident status- https://status.atlassian.com/

Thank you for your patience while we are working on it.

Regards,

Hemant

NatasjaP

there is at the moment an active incident related to login: https://status.atlassian.com/

Jehan Bhathena

Hi @Karin van Driel ,

I understand your frustration, and totally agree that the support portal isn't always optimal for Critical or showstoppers it is one of the best ways to communicate with Atlassian.

Being a Enterprise customer, you should be assigned a Customer Success Manager from Atlassian's team itself, and they can share a Hotline that is active for your region. Also, if you were onboarded by a Atlassian Partner, you can drop them a mail to get you your assigned CSM's email address.

An Atlassian Partner can also create tickets on your behalf or get you support, so perhaps the Partner's hotline number might be of use for you too.

Sorry that this may not be the reply you were looking for but hope this points you to the right direction. :-)

Stephen Sifers

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our incident report directly.

Regards,
Stephen Sifers | Community Product Lead

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