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How do I fix Confiform attachments not being passed to Jira?

Luke Thomas_axtmkg

Hi,

I've setup a Confiform within our Confluence space which is linked with Jira. This all works well and a new issue is submitted successfully upon submitting the form. The issue I'm running into is with attachments. When uploading an attachment within the form, it does not display in the newly opened Jira issue. When looking at attachments, it displays that none are available.

I've followed the Confluence documentation for setting up Confluence to Jira via Confiforms, including the note around adding a Confiform Form container within the Confiforms IFTTT Integration Rules container, that references a Confiform Field Definition container.

I've checked the Bypass attachment upload permission box on the Confiform Forms Definition, but still no luck.

Any ideas what may be going wrong?

Accepted answers

All comments

Alex Medved _ConfiForms_

Hi @Luke Thomas and welcome to this community

Could you share the configuration of the ConfiForms IFTTT that creates a Jira issue for you?

(a screenshot from the editor might help)

PS, do you see the attachments being attached to the page where the form is?

Alex

Luke Thomas_axtmkg

Hi @Alex Medved _ConfiForms_ , thank you for the kind welcome. Sure, I've attached some screenshots which should hopefully help.

Screenshot 2023-07-05 at 10.16.36.png Screenshot 2023-07-05 at 10.17.49.png Screenshot 2023-07-05 at 10.18.03.png

Alex Medved _ConfiForms_

Hi @Luke Thomas

This looks absolutely correct

Does the file gets attached to the page where the form is? Or do you see some kind of an error message shown when submitting the form?

Alex

Luke Thomas_axtmkg

Hi @Alex Medved _ConfiForms_ how would I test to see if the file is attached to the page?

I receive no errors when submitting the form.

GAVIN Benn

Hi @Alex Medved _ConfiForms_ I'm having the same issue mentioned in the above.

My suspicion is that the Attachment field on the Create screen isn't added to the list of fields available on the API. This' what issue I've had with some other fields and custom fields. Even though they are on create screen, they're not available on the API field list.

Do you know how I can test this by chance?
confiforms-attachment 2.png

Alex Medved _ConfiForms_

This looks correct by looking at these screenshots. Does the attachments gets added as a page attachment?

GAVIN Benn

Yes, it's landing as page attachments.

GAVIN Benn

@Alex Medved _ConfiForms_ Did you see the above post? Thanks

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