An unexpected error has occured check the logs for more information

Question

Hello

On my Versions and Licenses page in JIRA, under JIRA Software I have a yellow message

jira software is licensed but not currently installed.

When I click the install button it gets almost all the way through until the end where a red box pops up saying "An unexpected error has occured check the logs for more information".

Despite removing the cache files and attempting to reinstall, the issue persists.

my version is Jira v8.20.2.

Oussama Chaouche · Answer

Hi @Ravi Sagar _Sparxsys_  i get this log  in atlassian-jira-log:

[c.a.j.cache.request.RequestCacheRecorderImpl] Invalid use of RequestCache by thread: UpmAsynchronousTaskManager:thread.Incorrect usage of JIRA API. You can only create/use: RequestCacheImpl inside a context (request or Jira-Thread-Local). Check: JiraThreadLocalUtil for details. This message will be logged once per thread.
2023-06-23 16:24:06,858+0100 UpmAsynchronousTaskManager:thread-1 INFO 982x105x1 12ty0j4 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2023-06-23 16:24:07,126+0100 UpmAsynchronousTaskManager:thread-1 INFO 982x105x1 12ty0j4 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.jira.jira-software-application' from version '8.20.2' to version '8.20.2'
2023-06-23 16:24:07,126+0100 UpmAsynchronousTaskManager:thread-1 INFO 982x105x1 12ty0j4 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.jira.jira-software-application

Ravi Sagar _Sparxsys_ · Answer

Hi @Oussama Chaouche

Did you check the log for more details? Usually you will have more details there to help you troubleshoot.

Ravi