My user has created a ticket in JIRA and they are facing two issues
1) the issue summary field resets to its default text and erases the summary what i wrote during the ticket creation
2)Although the priority is selected it still asks to select the priority so I have click on the drop and again select the same priority. Then only it will allow me to update the ticket.
Please note I have admin access to the portal and I need to fix this issue for other users.