Zephyr Scale - Error and hanging

Question

Hi,

I'm hoping someone might be able to provide some help/advice. We have been an experiencing an issue with Zephyr when creating/ cloning test cases. It will either error or continue to hang. The below is the type of error I am seeing

2023-06-21 10:17:30,311+0100 https-openssl-nio-8443-exec-19 ERROR User 617x7563x1 ccw3cf /rest/tests/1.0/testcase/bulk [c.k.t.s.rest.privateapi.PrivateRestServiceExceptionHandler] Zephyr Scale - Error

Any pointers will be appreciated.

Thanks

Harrison_q5v3pp · Answer

Great, thank you for the advice

Andy Barbet · Answer

I've not seen that before.  I assume you're using the API and it's difficult to tell what could be causing it without having more information.  But I'm no expert on the API - I know a little - and I'd suggest you contact SmartBear support for advice.  They're usually quick to respond.  You can reach them here: SmartBear Support

Zephyr Scale also has a community forum here that you can use here