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Use Assets in Jira Forms

Kaja Iske

Hi,

is there a way to use Assets in Forms (Data Center)? In a cloud test version I had the opinion to add an asset field. But I can't find this opinion in our Data Center verison.

Thank you!

Accepted answers

All comments

David Hämmerle

There are Assets related field types under "Administration --> Issues --> Custom fields --> Add custom field" in the Data Center version of Jira/JSM. For example types "Assets object", "Assets readonly object".

Field Set-Up doc: Set up the Assets objects custom field | Jira Service Management Cloud | Atlassian Support

Configuration of type "Assets object"-customfield doc: Configure the Assets objects custom field | Jira Service Management Cloud | Atlassian Support

Kaja Iske

Hi David, thank's for your response! The customer field I've already found. But I don't know how to use the field in Forms.

I cannot find it in the "Linked Jira Fields". Also in the cloud version I had the option to use the assets as a question field (so without a linked jira field). But in Data Center I cannot find this option.

David Hämmerle

Eg. for adding the Custom Field of Type "Assets object" the documentation under following link also seems true for the Data Center Version of JSM: Customize the fields of a request type | Jira Service Management Cloud | Atlassian Support

You may also need to configure the field on your "Create Screen" for the corresponding Project und "Issues --> Screens".

Kaja Iske

That is unfortunately not yet what I mean I try to explain it more detailed:

I mean the Jira ProForma (called Forms). I want to use some forms for our request types. The option to add a asset customer field to a request type I've allready found.

But I want to add the assets to a form in ProForma and then add it to a request type.

In the cloud version I had this option:

I cannot find this option in Data Center and also the link to the customer field is not given.

I hope you understand now what I mean

Carlos Madera_5x04ph

Hey All -

I was able to create a workaround using the ProForma API and automations. This requires hitting the API but I will try to include simple steps so anyone can create it. Follow the steps below and let me know if you have questions.

Create a ProForma connection to the assets
1. Go to administration
2. Manage Apps
3. Select "Connections" in the ProForma Tab
4. Select Add Conection
5. Include the URL to perform an AQL search through via the API
  1. https://baseURL/rest/assets/1.0/aql/objects?iql=objectType={{objectType}}&resultPerPage=100000&includeAttributes=False&objectSchemaId={{schemaID}}
    1. If you have multiple forms on one issue you might need to update the 1, I only ever have 1 form per issue.
6. Select Custom for Authentication, and copy and paste your API key here.
7. Test your connection
  1. If you are having trouble here and not getting 200
    1. Check your API Key
    2. Check the URL and AQL are valid by pasting directly into your browser
8. Configure your connection
  1. Select objectEntries for Items
  2. Select id for ID
  3. Select label for Label
9. Confirm your connection
Configure an automation
1. You will need two web requests here one to get the data from the form, and another to find the refence in Assets. After you've set your trigger and conditionals add the following
2. Send Web Request to ProForma API
  1. WebhookURL: https://baseURL/rest/proforma/1/issue/{{issue.key}}/form/1/answers
  2. Headers
    1. Accept: application/json
    2. Authorization: Bearer {{yourAPIkey}}
    3. HTTP Method: GET
    4. Webhook Body: Empty
    5. Wait For Response: Select this
3. Create Variable for the answer
  1. You'll get an array of answers and you'll need to select the exact piece of info you want. The answers are included in order, so if you have conditional sections you may need to create separate automations so you know exactly how many answers the data you are looking for is.
  2. Use smart value to get answer. Remember arrays start from 0 so subtract 1 from the order you are looking for. Log the array if you are having trouble!
    1. {{webhookResponse.body.get({{answerNumber}}).answer}}
4. Send Web Request to JSM Assets API to do an AQL Search
  1. https://baseURL/rest/assets/1.0/aql/objects?iql={{IQL.urlEncode}}&objectSchemaId={{schemaID}}
    1. Play around with this. The URL encoding is finicky and I found if I can get the API call to populate in browser, I can copy the URL into the automation
  2. Accept: application/json
  3. Authorization: Bearer {{yourAPIkey}}
  4. HTTP Method: GET
  5. Webhook Body: Empty
  6. Wait For Response: Select this
5. Create Variable to identify the objectKey you are looking for
  1. {{webhookResponse.body.objectEntries.objectKey}}
6. Edit issue fields
  1. This changes based on what kind of field you are using. You can try smart values to change this but may need to use advanced. Also tricky, but d
  2. {
    "fields": {
    "customfield_XXXX": [
    {"key": "{{ObjectKey}}"}
    ]
    }
    }

That should be it!

Renan Ropke

Excellent, with the first configuration it is already possible to get the data from asset objects into the proforma, which will help in 90% of the cases. The second step is more about updating the asset objects from a proforma form.

TuCu

dear @Renan Ropke

How can you the get the API, is there api for data center

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