change of the url of the products

Question

Hello, I would like to know why I can't change the URL of my product site.

I noticed that the "update url" button is greyed out. How could I proceed?
For me it is essential because my company name has changed, and I need to change the URL of my products.

Thank you

Samuel Mäder_4ad16s · Answer

I have the same problem. I'm both organization admin and product admin. But the button is greyed out. I'm not sure if I have changed the subdomain before, I don't think I did, but if I did, then probably only once, but not 3 times.

Andy Gladstone · Answer

@Michele Benito Vitariello sorry, have bot been super-active the past two weeks. OK, so none of the above worked. What plan are you on? Free, Standard, or Premium? Also, are the Organization Admin in your instance?

As a refresher, these are the two types of admins:

Site Admin:

Site admins can perform these site operations:

* Access the site's Admin at https://admin.atlassian.com.
Make other users' site or product admins.
* Site settings so that it displays your company's branding and image.
* Administer users for your site, meaning you can invite, remove, and export users, among other things.
* Groups and product access, meaning you can update settings for how users get access and adding users to groups.

Organization Admin:

* Access your organization at admin.atlassian.com.
* Make other users organization admins.
* Verify or remove domains for your organization.
* Subscribe to Atlassian Access and apply security policies on managed accounts.
* Managed accounts, meaning you can edit details and deactivate or delete accounts, among other things.

Michele Benito Vitariello · Answer

Hi Andy, first of all thank you for the support and help you are giving me. So I tried to change both browser and incognito mode, but nothing. What else could I do?

Thank you