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Webhooks are getting deactivated

Ambrose Dev

hi team,

we configured a webhook on Statuspage to implement incident notifications. after a few days, webhook is getting deactivated with the below error:

"Please make sure that your webhook endpoint of [webhook url] is responding with a 2xx response code within 30 seconds of initial connection."

and then the manual process required resubscribing the webhook every time.
seems like the failure handling for broken webhooks on the statuspage.io is a bit too aggressive.

can someone please explain through which mechanism Statuspage is expecting a 2xx response from Webhook URL? Is there any ping mechanism? or does Statuspage expect a 2xx response whenever it hit the webhook URL to send a new incident notification?

Regards,
Dev

Accepted answers

All comments

Clint Payton

I have this same query.. I am not seeing any responses on this topic. Not good. They also advertise a MS Teams integration but do not actually have one, apparently.

Clint Payton

this is the only detail of any kind I have found in the docs...
https://support.atlassian.com/statuspage/docs/enable-webhook-notifications/

Matt Grofsky

I send it to a cloud function that throws it into a topic and logs every request. The logs all show it responds in under 100ms. So, I assume I'm not getting some from them, and they are logging those as a timeout.

It sounds to me like their DNS is broken somewhere. This has been an issue for years.

Iiro Niinikoski_bt8tli

We've had the same issue multiple times and this has been very odd and annoying. But, the only reason we had this because our teams are using MS Teams instead of Slack and we had to have a "message proxy" in between to do the Teams-message conversion. Atlassian just announced a native webhook-Teams integration, please see this one: https://community.atlassian.com/t5/Statuspage-articles/Announcing-new-Statuspage-integrations/ba-p/2618566

If this has been the reason for you for your custom functions also...

Clint Payton

already setup and testing Looks like a huge improvement in both feature set and notification format once it hits Teams. Very hopeful

Iiro Niinikoski_bt8tli

@Clint Payton how is it going with the new feature? We haven't had time to talk to Atlassian on this yet but for us it looks like only the maintenance notifications arrive into teams, incidents not... So, not a very useful integration. We're interested to hear your experience before reaching out to Atlassian's support.

Iiro Niinikoski_bt8tli

Has anyone found a way to fix the quarantine-ing yet? Extremely annoying...

Clint Payton

That should not be the case, and we have not experienced that behavior. I do believe the notifications are customizable so hopefully it's just a matter of checking the Teams integration settings on the status page side of things and adding more notification types.