Clients see every tickets in the organisation - how to avoid it? (urgent!)

Question

Hi,

we have JSM where automation assign each tickets to the organisation (maildomain).

The members of the organisation see all tickets. which is BAD!

I think this behaviour is however normal.

Is there any way to

1, assign the tickets to the organisation (for queuses and different  projects)

2. AND allow the clients / customers to see only the own tickets.

Thank you for a short confirmation.

Regards

I.

Atlassianist · Answer

Thank you Dan,

I have checked it, we do not however have these settings in our Current JSM (DataCenter LTS) Version.

Best regards

I.

Dan Breyen · Answer

Hi @Atlassianist I'm pretty sure this is what you're looking for.  You can turn off the option hat new requests won't be shared with the organization.  Here's a link to another community page with steps: Restrict Tickets to just reporter

Hope that helps.