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Error occurred while processing incomingData. Error: Generated alias is blank.

Michael Gaston

We just had to reinstall the OpsGenie plugin into our ServiceNow instances. Currently we have it activated in dev with the API key. When I try to generate an alert in OpsGenie from ServiceNow, I'm getting the error in the logs - "Error occurred while processing incomingData. Error: Generated alias is blank". I can see in the business rules that the incident number should be mapping to this field but its not coming over. I also tried using the number as the source field in the transform map for both the Alias and the Alert ID, but that's not working either.

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John M_2hpypf

Hi @Michael Gaston

I would suggest checking the ServiceNow integration's advanced settings in Opsgenie. Check to see if the value being used for the alias field is processing correctly. It sounds like the dynamic value you have set may be parsing the alias to a blank value.

Michael Gaston

This is what we have, I have tried replacing alias with the incident number as well but no luck.

John M_2hpypf

@Michael Gaston what are the debug logs showing for the 'alias' value in the raw payload?

Michael Gaston

Pretty much everything is coming through as null even though those fields are also mapped, specifically category and priority, but incident number does come through. Alias is blank. I tried to put the incident number for alias on the OpsGenie side and the log still shows it coming through blank.

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