Licensing bug with JWM and possibly Atlas

Question

Hello,

We are trialing several of Atlassian's solution and looking to migrate from other platforms.

I've just received an email notification from JWM saying "You've reached your 10 user limit" when we only have 2 users with JIRA user assignment.

It looks like I've encountered some kind of bug where its giving me these error because I've added many of our staff into Atlas (free version).

Can someone at Atlassian support look into why Atlas assignment is getting conflated with JWM assignment?

Screenshots below.

Andy Heinzer · Answer

Hello @Darius

I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-884394

I believe our support team will want to take a closer look at your site in order to investigate this discrepancy further.  If you can approve the data access request in that link, it should help our team to review this.

Thanks

Andy

Darius_j51y24 · Answer

Thank you!

Trudy P Claspill · Answer

Hello @Darius

I have tagged your post to bring it to the attention of the Atlassian team.