I need help with getting approval emails sent to my email.

Jarrett Trapani

I have been trying to figure this out for hours now. I have two projects and I’m admin in both. They have the same exact workflow.

That being said when I create a ticket on one it sends me approval emails, but on the other one which I actually need the approvals to go through (which I use the same workflow) won’t send me emails. It send them to my co worker but never me. I have checked every setting between projects and there identical. I must be missing a permission or setting or something but I checked almost every single post about this online. I have no clue what to try at this point. 

Paul Krueger

Have you made sure the Approval Required customer notification is enabled on the project? 

I can't remember if this is a requirement for these notifications, but you may want to check to make sure the Request Type that's being used isn't hidden from the portal?