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I am trying to change a linked status in a workflow, but the status I want to use is not available.

Shari Webster_02wovo

I am trying to change a linked status in a workflow, but the status I want to use is not available. I want Will Not Implement and Done to resolve to Resolved, but Resolved is not in the drop down. It was in the drop down for Identified, so obviously there is a filter somewhere for these. How can I change the options on the drop down? I copied the existing workflow and renamed it, so the workflow I am trying to alter is inactive.

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Manoj Kumar Gangwar

Hi @Shari Webster ,

Please refer to the below KB.

https://confluence.atlassian.com/jirakb/add-new-status-and-steps-to-jira-server-workflows-718835875.html

John Funk

Hi Shari - Welcome to the Atlassian Community!

Can you share some screenshots? Are you wanting to change the status or the Resolution types?

Shari Webster_02wovo

No I am wanting to change the linked status. I go to the workflow to edit the step.

Then I click on Edit

I want to change Will Not Implement to Resolved, but it doesn't appear in the dropdown.

transitions (2).jpg

Resolved DOES appear in the dropdown for other steps. I need to know how to make it appear for Will Not Implement and Done.

John Funk

Oh, I think I understand now. I would go to the Diagram view instead of the text view. There you can add a new status if you like and change the transition to go to this new status instead of the one it goes to now.

Shari Webster_02wovo

I did try that. This is the step I am trying to change, the Will Not Implement.

The one below it, Identified, also needed to be changed. It had a linked status of Identified. I was able to go through the steps in my first post and change it to Resolved. Resolved doesn't appear in the list of choices for Will Not Implement. Here is a snap of the diagram.

Here are the steps and diagram from the active version.

previous step.jpg previous diagram.jpg

You can see where I was able to change the Linked Status of Identified to Resolved.

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