can a team have both service items and non-service (planned) work in a service project?

Question

Jira Software/Core Data Center 9, Jira Service Management 5

Does anyone here use a single Jira 'service' Project that contain both 'service' requests captured via the Jira Service Management servicedesk portal, and the team's own internal 'planned' work items such as upgrades and other technical changes?

Currently we have teams that use two Jira Projects - one 'service' and one 'software' - and then work off a single Board (Filter contains "project in (A, B) ")

I'm wondering if these could (or even should) be combined and everything could go into the 'service' project, or if that's going to cause problems.

Marco Brundel · Accepted Answer

Hi @Darren ,

Combining both service requests captured via Jira Service Management and internal work items (tasks or bugs for example) within a single Jira project is certainly possible.

Please note, to use a kanban or scrum board, you need Jira Software on your environment.

Regards, Marco