I need help creating schedule automation to send reminder emails to approver on pending tickets they are yet to approve in Jira Server. I have tried to set the JQL query but no email is sent. Please help.
Hi @Kolawole Aderupatan -- Welcome to the Atlassian Community!
Here are some questions to help focus what you ask, as these will help the community to offer suggestions:
For example, if you have Automation for Jira installed, you could create an automation rule with a scheduled trigger to do this. Yet if this is only for one person/assignee, perhaps a dashboard would be better.
Kind regards,Bill
1. I only tried the automation rule tool on our Jira.
2. Adaptavist ScriptRunner for JIRA, Advanced Roadmaps for Jira, Assets Plugin, Atlassian Troubleshooting and Support Tools, Atlassian Universal Plugin Manager Self-Update Plugin, Automation for Jira, Craftware JIRA commons, Custom Field Option Synchroniser, Default Values for Create Issue screen, Email This Issue Server, JIRA Charting Plugin, Jira Cloud Migration Assistant, JIRA Toolkit Plugin, Jira Workflow Toolbox, Links Hierarchy, Manage Custom Fields for Jira, PRNW git metadata, Project Configurator, Search Linked Issues, ServiceRocket Core Connector Plugin, ServiceRocket JIRA Connector Plugin, ServiceRocket Salesforce.com Connector Plugin - Project Thready, xApps Library by Decadis AG.
3. The automation is supposed to be for all approvals but I just trying it with just one person on Dev to see if it works before editing the JQL query.
Thanks for that information. Would you please post an image of your complete rule to provide some context?
Please see attached. Thanks
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