Jira Mobile - cannot fill in "customer request type" when creating a ticket

Simon Sahli

Hi Atlassian community,

I need your help with a case that concerns the Jira mobile App for Jira Server (version 1.41.0.3) concerning creating new service request tickets.

When user want to create a new ticket they cannot fill in the "customer request type" field, which is a mandatory field and therefore cannot complete to create a ticket at all via the Jira App. 
It is not possible to put any value for the customer request type field, since you cannot click on the > like for the other fields:

 

If you create a ticket via the Jira Server itself or from the customer portal it works correctly.

I don´t have much experience with the App so I don´t really know how to even analyze this problem really...

I could reproduce this issue myself and I have the newest version of the App (iPhone AppStore), plus I have logged myself out and in.

What else can I do?

And it is not a possibility to make this field non mandatory just because of this situation.
Thanks in advance!

Kind regards,
Simon

Simon Sahli

I got a response from the Atlassian support concerning this issue and it is actually a known problem that Atlassian needs to fix themselves:

[JRASERVER-63655] JIRA iOS and Android - show all fields on the create issue screen - Create and track feature requests for Atlassian products.

[JRACLOUD-63655] JIRA iOS and Android - show all fields on the create issue screen - Create and track feature requests for Atlassian products.

 

There is no real workaround except then not using the JiraApp to create tickets.