When replying to newly created ticket via email, jira server 8.20.10 is creating a new ticket

Question

For replying to jira ticket via email, it is creating a new ticket instead of adding comments

Fabio Racobaldo _Catworkx_ · Answer

Hi @RDK Central ,

please check mail handler type configured. Probably there is a Create a new issue from each email message instead of Create a new issue or add a comment to an existing issue

Hope this helps,

Fabio