auto assignment of issue to Reporter's manager

Mahdi Mohammadnejad

Hi guys

I'm using Jira service management data center. 

I want to assign issues in 1st step of workflow to reporter's manager automatically to approve issue. Information of users and their managers are in Asset. In assets I have an object schema with "Employee" object type. Information of users are under this object type. In this object type i have 2 attributes. "Username" and "Manager".

I want to fill "manager_customfield" automatically.

For example Reporter is "User1", if "Username" attribute is equal with reporter then fill "manager_customfield" with "Manager" attribute.

To do this i find a script but it's not complete and i couldn't run it. could you please help me?

Or do you have any other suggestion to do this?

 

import org.apache.catalina.Manager

import com.atlassian.sal.api.user.UserManager

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.event.type.EventDispatchOption

def reporterUsername = issue.reporter?.name

def manager = getManagerFromAssets(reporterUsername)

def customFieldManager = ComponentAccessor.getCustomFieldManager()

def issueManafer = ComponentAccessor.getIssueManager()

def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

def cf = ComponentAccessor.customFieldManager.getCustomFieldObject("customfield_10500")

issue.setCustomFieldValue(cf,manager)

issueManafer.updateIssue(user, issue, EventDispatchOption.DO_NOT_DISPATCH, false)

def getManagerFromAssets(reporterUsername) {

    def assetObjects = queryAssets()

    def manager = assetObjects.find { it.username == reporterUsername }?.manager

    return manager

}

def queryAssets() {

    def assetService = ComponentAccessor.getComponent("***")

    return assetService.getAllAssets()

}

 

 

 

Taha El Majidi_m72glw

Hi @Mahdi Mohammadnejad ,

If you are using ScriptRunner, you can start using Insight Manager.

Once you set the insight manager you can use the following script in a scripted listener:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.fields.CustomField
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin
import com.atlassian.jira.event.type.EventDispatchOption
import customRiadaLibraries.insightmanager.InsightManagerForScriptrunner
 
//Get the InsightManager
@WithPlugin("com.riadalabs.jira.plugins.insight")
InsightManagerForScriptrunner im = new InsightManagerForScriptrunner()
 
//Get necessary managers
IssueManager issueManager = ComponentAccessor.getIssueManager()
CustomFieldManager customFieldManager = ComponentAccessor.customFieldManager
 
//Get the event issue of the listener
def issue = event.issue
//Get a user (an admin for example or the current user)
def adminUser = ComponentAccessor.userManager.getUserByName("admin")
 
//Get your manager custom field
CustomField managerCF = customFieldManager.getCustomFieldObject("manager_customfield ID")
 
//Get the issue reporter
def reporter = issue.reporter.displayName
//Get the employee using Insight manager
def  employee = im.iql(<ID of your Asset schema>,"objectTypeId = <ID of your object type Employee> AND Name =\"${reporter}\"")[0]

//Get the manager from the employee object using insight manager
def manager = im.getObjectAttributeValues(employee, "Manager")[0] as String

//Get the jira user using manager
def user = ComponentAccessor.getUserManager().getUserByName(manager)

 
 
//Set the custom field with the manager
issue.setCustomFieldValue(managerCF, user)
 
//update the issue
issueManager.updateIssue(adminUser,issue, EventDispatchOption.ISSUE_UPDATED,false)

I did not test the script si if you have any errors or questions dont hesitate to ask again.

Taha