HTML emails received contain three graphic images which load from the JIRA instance. However, if you don't have a live connection, the email appears to be blank for a few seconds until the email browser times out attempting to load the images.
To improve performance, suggest removing the graphics or embedding them into the message so they can be viewed even if not connected.
The problem is that we are working with an older Lotus Notes and this doesn't have the menu as described above to sop him from trying to download the images.
To make images in JIRA's emails display in Lotus Notes, you'd need to do the following, so it would make sense to do the opposite if you do not want the images to display:
Your options are
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