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issue priority depending on ....?

Belinda Petters

Hi!

We have a department in our company that wants to use Jira.
However, they have specified some requests that I do not know how to solve.
For example, they want some issues that comes in to get different values on priorities based on either subject or body or maybe to wich email adress the issue is sent to.

The only thing about the different priorities that I have been able to find is wich one to set as default, but I presume that changes the default for all projects.

Thanks in advance!

Accepted answers

Bharadwaj Jannu

I think you are asking for different Priority default based on the project. Am I right?

If that is the case, as far as I know we cannot set default priority value based on project because Priorities are global.

There are many such requirements regarding Priorities.

The following give you better idea:

https://answers.atlassian.com/questions/10147/can-a-project-or-project-category-have-its-own-priorites

https://jira.atlassian.com/browse/JRA-3821

All comments

Bharadwaj Jannu

I think you are asking for different Priority default based on the project. Am I right?

If that is the case, as far as I know we cannot set default priority value based on project because Priorities are global.

There are many such requirements regarding Priorities.

The following give you better idea:

https://answers.atlassian.com/questions/10147/can-a-project-or-project-category-have-its-own-priorites

https://jira.atlassian.com/browse/JRA-3821

Belinda Petters

Not exactly. This deparetment will have about 3 projects in Jira and they want to have this feature in all of them I guess.
But after I have read through the links you gave me, I guess we need to wait to see if this is even possible in the future.

Bharadwaj Jannu

yes priority customization probably be implemented in next 12 months think so.

you vote for the issue link

Alex Perez

Hello!

Assuming that you can use the same values for "Priority" across all you projects, I think that is a job for a Listener.

You need to register a piece of code that is listening for new created issues. In this code, you can check description/summary ... and set the appropiate Priority. But the set of possible values is global for all your projects as Bharadwaj Jannu stated.

HTH

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