Error - Can't load status

Question

We are trying to update the tasks status but we can't change from one status to another.  Screenshot below with our problem - it says "status can't be loaded. Try again". We are trying again, refreshing the page, logging in and out... but it's not working. What's the problem? Thanks!

Valerie Knapp_dpp5c6 · Answer

Hi @Lara Solera Wizner , thanks for your reply. If it is a team-managed project, please get the person who created it to make sure you have the most permission possible, as team-managed projects have a different structure for how they work.

For example, if the project has 'Limited' access, you could see the issues but not have the ability create or edit. This might be why you can't move through the workflow. So, in this case, you can either ask to be added to the project, if it is set as Private, or request that the access is changed to Open.

I hope this helps but if not, as always, please write here and either I or someone else will try to help.

John Funk · Answer

Maybe try editing the Workflow to see if that helps somehow.

Lara Solera Wizner · Answer

Hi @Valerie Knapp @John Funk , thanks for your quick reply.

It seems to happen in different browsers but only for this project. As far as we know is team-managed.

Thanks!