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Customize Invite customer

Farhaad_n

Hi, I am using the Jira service desk server,

I am using API to invite users to my project, when I do that, one email is sent to customers by the below content, how can I customize it?

Hi,

'The User' has invited you to the 'Jira Name' portal!
Visit the portal to raise requests and get help.

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Farhaad_n

This email can't be customized. Vote and watch this issue https://jira.atlassian.com/browse/JSDSERVER-1386

There is a workaround in there which points to this article https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html

Farhaad_n

I check the config file in this location:

/var/atlassian/application-data/jira/plugins/.osgi-plugins/transformed-plugins/jira-invite-user-plugin-2.3.4_1663755970000.jar

I get emails like this:

Jira is the project tracker for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.

but in the file mentioned above, I see this:
inviteuser.email.jira.invitation.body=Jira is <em>the</em> project tracker for teams building great software. Sign up now to track your issues and tasks, collaborate with your team, and stay on top of project activity.

and when I change it, nothing changes in the email

Farhaad_n

Can anyone help me with the issue? I really need this

Farhaad_n

anyyyyone?

Alex Koxaras -Relational-

@Farhaad_n sorry for the late reply. What I read even from this post https://community.atlassian.com/t5/Jira-Service-Management/Customize-the-initial-invitation-email-sent-to-a-Service-desk/qaq-p/838571 suggests that you can't change the invitation email.

Farhaad_n

thank you for your reply,

what?? the post is for changing the invitation email, but you tell me it can't be changed?

what did it mean?

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