Custom fields : is there a way to easily find in wich customer request type it is associate ?

Question

In the admin section in JIRA Service Management,  for Issues we have, in the Fields section, the Custom fields .

We see the project, the issue type and screens associated to the custom fields. This view does not show in wich Customer request type a custom fields is associated.

The only way is to open EACH customer request type to know if a custom field is found on this customer request type.

Is there a way to find this information efficiently ? I could not find the info in the REST API for JSM (maybe it's there)

Carmen Nadeau · Answer

Ji @Ravi Sagar _Sparxsys_

We have more than 100 customer request types and about 700 custom fields. We try to re-use customfield as much as possible. We have a complex and complete Catalog and 9 projects. Note that our project are not teams centric but services categorisation centric so it is easy for the client to find what he is looking for with the navigation

It is harder and harder to maintain a system with all the associations to the customer request type for each custom field.

So we think one of the solution would be to use the REST API to get the information and put that somewhere, in our admin Assets Schema or elswhere.

We want to know what other cies do.

Carmen

Ravi Sagar _Sparxsys_ · Answer

Hi @Carmen Nadeau

What are you trying to achieve? Are you trying to create some report based on request type and some custom fields?

Ravi