unable to change the issue type and request type in JSM jira project

Question

Hi Team,

I got a business requirement where I have to change the existing issue type and request type of email request in JSM jira project.

Whenever I am creating new channel, it's only giving few options in existing request type only. I have to select another request type and another issue type which is not being enabled.

Prakhar Shukla_91zrjm · Answer

Hi @Steve Long -Evelon- , I already have 10 types of issues in the Project. but none of them being enable for select..

Steve Long -Evelon- · Answer

Hi @Prakhar Shukla

It sounds like you need to firstly add the new issue type, to the issue type scheme of the Jira Service Management project in question - check out the project configuration.

Only then, will you be able to select the new issue type for email requests.

Hope that helps - Steve.