Hi,
My requirement is to be able to send notifications using different email accounts and domains. This is mandatory for our processes and we can't do that directly from JIRA, since it supports only one SMTP server.
What we currently do is using an local hosted SMTP relay server which receives and redirects messages directly to the target. This solution was adequate for sending local emails within our domain, avoiding the extra network overhead plus restrictions posed by Google mail (our email hosting provider).
Now, we have a new situation where we're forced to send emails using different FROM addresses and domains (2 domains, multiple addresses per domain). The issue here is that we have to upgrade to a more stable, robust - enterprise kind solution for our SMTP relay and the effort for doing that (plus monitoring, maintenance and support for the new system) is not justified well enough for the required resources we don't have.
If JIRA could only let you configure multiple SMTP servers and multiple accounts per SMTP server, this could be effective enough for our needs. Unfortunately it doesn't.
Before I start investigating external SMTP relay services, I'd like to have some feedback from Atlassian support and the JIRA community.
* Have you ever faced problems like this and how did you deal with it?
* What are the most important things an external SMTP service should provide?
* Should you direct me with a list of suggested companies or at least what's out there?
* A new idea or approach that might be considered?
Thank you in advance,
Andreas
