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Is it possible to export a batch of customer requests with all fields except internal comments?

Rob Horan

A customer would like an export of all of their tickets. I cannot find a way of doing so out of the box that excludes internal comments.

Is this possible?

Doing so with attachments would be even better.

Accepted answers

Brant Schroeder

@Rob Horan I am not aware of a way to do it and exclude the internal comments in the delivered product. I was also not able to find an app that would provide that functionality.

All comments

Brant Schroeder

@Rob Horan I am not aware of a way to do it and exclude the internal comments in the delivered product. I was also not able to find an app that would provide that functionality.

Rob Horan

Thanks Brant - I'm somewhat surprised that there hasn't been an identified need for this, by customers who want an export of all of their requests from a supplier.

Brant Schroeder

@Rob Horan I agree, I would suggest submitting a enhancement request here: https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440

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