i create a rule when i create a ticket and change statuts "send communication"
I add a "send e-mail" action to inform customers but I have an error in the status change condition I don't understand why
when I change the status to open it works
Hello @ghalia sidi amemou , Welcome to community !
Would it be possible for your to capture the error in English?
It is a language challenge for me to review the error and share my input!
This is the rules, but I don't know why he passed the first condition and the second does not working.
communication envoyer = communication sen
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