Confluence Upgraded from 6.23.13 to 7.19.8. Plugins version conflicts.

Question

we've upgraded Confluence version to 7.19.8 from 6.23.13and we see plugins version conflicts. But unable to upgrade them from market place.

Syamalatha Mallavarapu · Answer

Thank you for the reply.
I want to try updating license key in plugins and upgrade plugin.
first I need to do this then I will reach out still if I can't upgrade plugins.

Trudy P Claspill · Answer

It appears that at the time you purchased a license for that app you were licensed for only 250 users. Sometime since then you appear to have upgraded to a 500-user license.

Apps need to be licensed at the same licensed-user level as your Confluence app.

However that particular app license expired and it appears to be disabled. If you don't want to use that app you could simply uninstall it. If you want to use it, you'll need to renew and upgrade the app license to match the user count of your Confluence license.

I don't see anything that is preventing you from upgrading. Can you point out where you are blocked?

Syamalatha Mallavarapu · Answer

But in License Details page I could see 500-user

Is it something license mismatch?
Thank you for your quick response.