Help with Jira SIL (set custom field on a ticket where it doesn't exist)

Question

Hello all,

I would like to add a customfield_12555 into a jira issue when a condition matches. But it only works if a ticket is created with it. The type of issue what I'm creating, doesn't have #{Tracking} (customfield_12555) field by default. I don't want to change the background config for this (messing with screens, fields or schemes etc)

So when a ticket is created with #{Tracking} by default, I'm able to pass the condition. For eg:

if (contains(reporter, "jira_api_admin") and contains(labels, "Tracking-importer")) {

#{Tracking} = "black";

} else {

return false;

}

When it is not present in the ticket at all, I want it to add it and give it a value.How do I do it? This is the first time I'm coming across this issue as whatever I'm working on, it only creates the ticket with only necessary fields.I also tried using customfield_12555 instead of #{Tracking}, didn't work.if (contains(reporter, "jira_api_admin") and contains(labels, "Tracking-importer")) {

customfield_12555 = "black";

} else {

return false;

}

To test if my condition is working, I added addComment function and it works perfectly fine.

Any help would be appreciated.

EDIT: This is added as a SIL listener, targeting "Issue Created" for a specific project.

Thanks,
Arun.

Arun Chatterjee · Answer

hey, thanks for responding again. you've been really helpful!

as for the sync setting, it seems to be in "Sync" as shown in the image above. We never have that ticked to be "Asynchronous" in our other scripts.

i thought may be doing "Async" will work, but apparently not. I just tried. No bueno :(

Anna Hryhoruk _Appfire_ · Answer

Hello @Arun Chatterjee ,

When you wrote that it`s a level field, I was pretty sure that it may be a reason. So because of curiosity, I performed tests with the label and it works on my end as expected. Therefore, it should be something else so I started to think about differences we may have in configuration and I found something. Could you please ensure that your SIL Listener is Synchronous :

So the settings should look like this: (without checkmark near Asynchronous )

I think it may be the reason because since I`ve changed it to Async, I received the same behavior as you had - the comment was added but the field value was not updated.

Some documentation about the differences Synchronous vs Asynchronous 
Please let me know if that solves the mystery.

Best regards,
Anna

Arun Chatterjee · Answer

Thanks for the response, @Anna Hryhoruk _Appfire_

I did this and it does not work still :(  For testing, I added addComment to test if it actually detects the if loop based on the additional conditions, it added the comment. but %key%.customfield_12555 did not have any effect on this.

customfield_12555 for me is a Label. I normally add = "value" or for multiple values, { "val1" } + { "val2" } worked for me, where site normally has any value. But not in this case. So I'm not so sure what the issue is here. I'm using Jira Server 8.1.1 if that helps. We will be migrating to Cloud or DC very soon. I'll try not to hinder you further here :)  I'll see if I can open a ticket with you guys. Thanks for the help so far, Anna.