issue.get("issuetype")?.name == "Demand"||issue.get("priority")?.name == "1-Blocker"

Manoj_4r4x3x

Hi,

I am trying to set default comment based on ticket creation with particular issue type and priority (critical, blocker, major etc).

when i select issue type demand and priority - blocker then the comment reflect in the ticket as "“This is Blocker Issue raised by the Customer , Please look in to this issue immediately and follow the process to handle the blocker ticket"

 

but when i raise another ticket and select issue type - demand and priority is major then still the comment reflect as "“This is Blocker Issue raised by the Customer , Please look in to this issue immediately and follow the process to handle the blocker ticket ” 

whereas it should be the different comment. 

 

any idea what is missing in my case?

Alex Koxaras -Relational-

Hi @Manoj 

If your requirements is to write a comment only when the issue type is demand and the priority is blocker, then your condition should be:

issue.get("issuetype")?.name == "Demand" && issue.get("priority")?.name == "1-Blocker"

 Use && instead of ||.

Let me know if that solved your problem.