nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't log into existing account

DissonanceFactory

Hi, I haven't used bitbucket for a while and assumedly some changes have been made.

I can't login with my username, as it forces me to use my email address.

However, when I do that, it prompts me for a username, and then informs me that it already exists - which is true, as that is my username for the account of the email address I supplied.

I don't want to enter a new username in case I end up associating the email address with a new account and lose access to my existing code.

How can I proceed to log in?

Note, I successfully logged into this portal using username and existing credentials, so it appears that my account is OK, it's the login process which is somehow borked.

Thanks!

Accepted answers

Theodora Boudale

Hi,

Username login to the website was disabled a few years ago, login to the website is only possible with the primary email address of an account. The email address of the community account you used to make this post is not associated with any Bitbucket Cloud account.

If you have an app password for this account that has at least Account: Read permissions, you can use the following API endpoint to get the email address associated with this user:

https://developer.atlassian.com/cloud/bitbucket/rest/api-group-users/#api-user-emails-get
Example:

curl -u Bitbucket_Username:App_Password -X GET -H "Content-Type: application/json" https://api.bitbucket.org/2.0/user/emails

If there are email aliases in the account those will be returned as well, but the field is_primary will indicate the primary email of the account that you need to log in with. Please note that the API call requires an app password for authentication and not your account's password, as we have deprecated the use of account passwords for API.

If you don't have an app password for that account, then I would suggest trying to log in to https://bitbucket.org/ from browser with any of the email addresses you own, and see if any of them logs you into the correct account. Please note that if you get asked to give a username and create a new account after logging in with a certain email, this means that there is no account with that email as primary, so you can skip that email from the process.

Kind regards,
Theodora

All comments

Theodora Boudale

Hi,

If you have an app password for this account that has at least Account: Read permissions, you can use the following API endpoint to get the email address associated with this user:

https://developer.atlassian.com/cloud/bitbucket/rest/api-group-users/#api-user-emails-get
Example:

curl -u Bitbucket_Username:App_Password -X GET -H "Content-Type: application/json" https://api.bitbucket.org/2.0/user/emails

Kind regards,
Theodora

DissonanceFactory

Thanks for the reply.

I now have access.

To cut a long story short, the last suggestion you made was the way I found a solution (trial and error through email addresses). Knowing that [being asked to generate a username] indicated the email wasn't the correct one gave me the confidence to try that.

I'm not really sure how this community account associated my accountname with this particular email address but at some point I've clearly confused myself and probably stored incorrect credentials etc. -- User error for sure

Thanks again for your help, I will now proceed with ensuring I have a community account which relates to by bitbucket cloud account (and destroy this one).

DissonanceFactory_2x3szd

.... And this is the correct account ....

DissonanceFactory_2x3szd

I'm unable to login using this account, in chrome. Whenever I attempt to log in, it automatically uses the login for the account above ^^^^.

Not sure whether it's related but that email address is the one which is associated with my chrome sync.

I've logged out in chrome, and cleared history/cookies etc, problem persists.

I'm hoping that if I delete that account I'll be able to use this one, but not sure whether the google sync was the cause in the first place?