Jira automation not working for a user

Question

We've had jira automation working as one of our users. Now we've created a dedicated automatic response user and set it as admin for the project.

The automation plugin gives an error on running a transition "You do not have permission to assign issues."

When I login as that user and click the button for the transition, it works fine.

How can I get this working?

Stefan Krooshof · Answer

The actor field is case-sensitive. In our case "Automation Bot" needed to be renamed to "automation bot".

Stefan Krooshof · Answer

Same issue here. Log shows "You do not have permission to assign issues".

Created a user "Automation Bot", with all possible permissions within our JIRA instance. In my particular case it concerns a project for which service desk is enabled. The bot is also member of the service desk team.

If I change the acting user, eg. to myself, there is no such error.

J. Caldwell · Answer

I've run into the same problem. Haven't identified the cause. If you have, I would love to know.