Moved Issues to Another Project - Custom Fields not Mapped to Other Project - Lost All Field Data

Question

Hello -

As the title suggests, I am in a bad place in my Jira instance. I bulked moved many Issues onto a new project and lost all of my custom field data. Quickly realized that this is because those custom fields were not mapped to the project I moved the Issues to.

I tried moving a handful of those Issues back to the original project to see if the data in the custom fields would be retained, but it's not.

Is there anything I can do to get this data in the custom fields back, or am I just completely screwed?

Vish Reddy {Revyz} · Answer

Most of us including me hate paying for insurance, in this context - cost of backups.

Then an accident occurs out of the blue! and luckily you have that insurance in place (backup)

@Drew G - so glad to hear that you were able to get your data back!

Drew G_8nz660 · Answer

Thanks for the response. Just got off a call from our database admin, and was able to restore a backup from yesterday. THANK GOODNESS!

Mark Segall · Answer

Hi @Drew G - Unfortunately, there is no way to recover these fields natively.  If you back up your server, you could restore the database and create a CSV import from there to update only the custom fields so that you're not reverting other data with a full restore.