custom mail based on time in status

Søren Hansen_22g8j7

Hello everyone.

I want to use scriptrunner to send my customers a custom email. Here I use one of the built-in ScriptRunner workflow functions. I already use it when an issue hits a certain transition in the workflow.

But I would also like to use it when an issue has been in a status for more than 72 hours.

Can i make a GroovyScript in the box "Condition and Configuration" that checks for this.

Example: We have a status called "Quotation at customer", this status is used when a quotation has been sent to the customer. When 72 hours have passed, the system must send a reminder to the customer.

As mentioned, we already use scriptrunner to send custom emails to our customers during workflow transition.

 

Radek Dostál

Not in the workflow, since the descriptor is only read/triggered during a transition and no other time.

 

Typically for this you would need an "escalation service": https://docs.adaptavist.com/sr4js/latest/features/jobs/built-in-jobs/escalation-services#

 

Which based on interval and jql, you can then do a similar thing as you did in the post-function to send an email.

Alternatively - and probably better because you wouldn't need to maintain groovy code - you could also do this with Automation for Jira, it has a "Scheduled" when-trigger, which is the same thing, and you can decorate the mail in webUI editor, not needing to code it altogether. You do need the "pro" edition for this though I believe, which is bundled with data center.