Team set an SLA goal for 360h on a 9-5 work week schedule.
This should be 9 weeks or 45 days. When new ticket are created the SLA is being listed as 2 months. Is this due to it being an approximate vs exact?
@David Davis -
Welcome to the community. In each SLA setup, you also need to ensure that the custom calendar is properly configured. The default calendar is 7/24.
Please review the following documentation on SLA configuration - https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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