Is Assit part of Jira? Or is Halp part of Assit?

Question

Hello,

For me is not clear how to interact with Assist. Is this integration part of Jira Service management or is part of Halp? If so, do I have pay extra in Halp? I can't understand how this integration works, and I really need it.

Thank you in advance

Juliana.

Emel Doğrusöz · Answer

Hello @Juliana Paez ,

Wondering if you had any progress.

Juliana Paez · Answer

Perfect, but my question also goes on how to create a ticket through Assist if is integrated with halp and is not letting me create it if I'm not paying halp. I already pay for JSM. How can I use Assist without Halp? How can I disconnect Halp and Assist so i can use JSM?

Brant Schroeder · Answer

You need Halp but should not be charged for JSM Halp Queues - "Nope. You can continue using Halp as you usually do, but you’re more than welcome to test out Jira Service Management if you’re interested in exploring Atlassian’s enterprise-grade ITSM solution. We’ve upgraded the integration experience to make it easier than ever to connect the two tools, and any paid JSM-enabled Halp queues will not be charged on your Halp bill!"