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Account Deactivated suddenly by signing up Atlassian Cloud Dev Program

Edwin_csqr1y

My account was deactivated by Atlassian suddenly!

My account was deactivated as soon as i am trying to get a Atlassian Cloud Dev Program site setting up. https://www.atlassian.com/try/cloud/signup?product=confluence.ondemand,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true

Please help to reactivate my account.

I have replied to the email but still yet to get any response from Atlassian. 2023-04-19 153224.png

Accepted answers

Mayur Jadhav_30osel

Hello @Edwin

Welcome to the Atlassian Community!!

Please do reach out to your organization administrator incase if is managed account or Site Administrator to reactivate your account.

For more information you may please have a look at an article on Enabling a deactivated account to provide site-access.

Regards,
Mayur

Joseph Chung Yin

@Edwin -

Welcome to the community. I agreed with what @Mayur Jadhav suggested that the first place you should look into is by contacting your cloud env's site admins team to determine if your account has any problem associated to your site.

Secondly, you can also contact Atlassian Support (https://support.atlassian.com) if your site admins team determined that your account looks fine in your env, then ask the support team for further assistance on your Atlassian account side. NOTE - Atlassian Support team has their SLA guideline on responding to support request -

Here is Atlassian Support Guideline for different subscription level for your reference -

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Mayur Jadhav_30osel

Hello @Edwin

Welcome to the Atlassian Community!!

Please do reach out to your organization administrator incase if is managed account or Site Administrator to reactivate your account.

For more information you may please have a look at an article on Enabling a deactivated account to provide site-access.

Regards,
Mayur

Joseph Chung Yin

@Edwin -

Here is Atlassian Support Guideline for different subscription level for your reference -

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Edwin_csqr1y

Contacted my Site Administrator.

Nothing to do with the Site Admin as this deactivation was initiated by Atlassian.

Edwin_csqr1y

Couldn't login to Atlassian Support (https://support.atlassian.com) as my account was deactivated in the first place.

Mayur Jadhav_30osel

@Edwin i would suggest you open the support ticket with Atlassian then.

Edwin_csqr1y

Couldn't login to Atlassian Support (https://support.atlassian.com) as my account was deactivated in the first place.

Mayur Jadhav_30osel

@Edwin ask your site admin to raise a ticket on the behalf of you.

Edwin_csqr1y

We have submitted a support ticket this morning

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