Is it possible that assigned task types can be changed during processing?

Morten Dieckmann-Keden

Hello,

We are currently looking into the possibility of using Jira Service Management in the Data Center version.

Is it possible that assigned task types can be changed during processing and thus also the automatic change of workflows to the associated task type?
As an example: If a Change Management Process has been opened, but it actually needs to be assigned to the classification of an Incident Management Process.

Is there a solution, for this?

Thanks in advance

Tessa Tuteleers

Hi @Morten Dieckmann-Keden , 

When issue types have different configuration (e.g. a different workflows), you can't change the issue type by simply editting it. 
Because you would possibly need to map a different status, or fill out different required fields for that issue type. 

If you want to change the issue type in this case you need to do a "move" (in the More menu). 

Moving an issue (from one project to another, or one issuetype to another) requires specific project permissions. 

More info here

Hope this helps!

- Tessa