On the presentation videos, you claim ITIL workflows for Service Desk as "out of the box". I can't find it in our installation, please help.

Question

Look here: https://www.youtube.com/watch?v=4ndSvMCEfZk&feature=youtu.be

Where are the ITIL workflows? I can't see any. Thanks!

Nic Brough -Adaptavist- · Answer

The ones that are "out of the box" are ITIL certified - minimal, yes, but they had to meet the criteria to be able to claim the certifications.

Miroslav Hornik · Answer

Hm pretty misleading usage of "out of the box" term then. Thank you anyways.

Nic Brough -Adaptavist- · Answer

Hmm.  I think the ones in the video have been modified - the flows distributed for ITIL are pretty simple.