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I no longer have the email registered to my Atlassian account

Gustavo Greguer de Souza

Good morning ....

I no longer have access to the email registered in the Jira because it has been deactivated.

I tried to update my email but to validate this update I have to log in with my account password (I don't remember).

Is there any other way to regain this access so that this email change/update will take effect?

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Without access to the old email address, you are pretty much stuck here. Have a read through https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/ to see what else you can do other than trying to reset the password via email.

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Gustavo Greguer de Souza

I was able to access my account . Thanks

lucas_gallindo

How did you regain access to it?

Ruben Contreras_ybvzey

How do you regain access? I no longer have my email associated with the account and they dont provide a customer support.. Thats why i ended service.

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