our jira instance was down frequently...

Question

Hi All,

our jira was down frequently...

is any one know where / which log i need to look to get the reason..

after restart it worknig fine.

could you share the major reasons for jira down

Thanks advance,

Rajesh

Jamie Echlin · Answer

As Nic says. In addition you can set a "validation-query", as per https://confluence.atlassian.com/display/JIRA/Surviving+Connection+Closures, which will allow it to get past little glitches.

However better to deal with the underlying problem.

Nic Brough -Adaptavist- · Answer

That usually means a problem with your database connection - check the networking - routes, downtime, slowness etc.

rajesh174u · Answer

i found following 3 error in the log files, is it familiar to you...

could you confirm which one is the reason:

WARNING: processCallbacks status 2
Feb 19, 2014 9:44:42 AM org.apache.coyote.http11.Http11Protocol pause
INFO: Pausing Coyote HTTP/1.1 on http-8080
Feb 19, 2014 9:44:48 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Feb 19, 2014 9:44:48 AM org.apache.jk.common.ChannelSocket processConnection
WARNING: processCallbacks status 2
Feb 19, 2014 9:44:48 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina

Feb 19, 2014 9:45:14 AM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /opt/ci/jira/bin/jre/lib/amd64/server:/opt/ci/jira/bin/jre/lib/amd64:/opt/ci/jira/bin/jre/../lib/amd64:/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
Feb 19, 2014 9:45:14 AM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080

Caused by: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: Unable to esablish a connection with the database. (Communications link failure