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User is not able to assign tickets

Fernando André

Hello,

I have a situation that the user is in a Group allowed to assign tickets to user in the Role/Permissions of a project.

He has a jira service desk license.

But when someone tries by API or Jira directly to assign a ticket to a user that person is blocked.

I ran the test to validate the reason and it says he does not have a user jira service license attached although the user has.

We are also using Idp (Okta).

Any ideas?

Best regards,

Accepted answers

Nic Brough -Adaptavist-

There are two things that a user needs to be assigned an issue.

They must be an "Assignable user" in the project permissions.
If this is a Jira Service Management project, they must be an Agent.

Only Agents can work on the issues behind the requests in JSM projects, are you sure your user is an agent and not just a Jira Work Management or Jira Software user?

All comments

Juan Carlos Vera

hI @Fernando André

In Permision Scheme There are to permisions : Assignable User & Assign Issues

In this case, could be that the user don´t have "Assignable User" Permisions ? in the Permision Schemes of the project.

Nic Brough -Adaptavist-

There are two things that a user needs to be assigned an issue.

They must be an "Assignable user" in the project permissions.
If this is a Jira Service Management project, they must be an Agent.

Only Agents can work on the issues behind the requests in JSM projects, are you sure your user is an agent and not just a Jira Work Management or Jira Software user?

Fernando André

The user has those permissions.

Nic Brough -Adaptavist-

To be clear, I mean the target user, not the person doing the (re-)assigning.

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