Confluence - No option to Synch the User directory

Question

Hi,

I have a user login issue. The user complains unable to log in to confluence. The user is not available in the crowd and if I understand correctly, if no user is found in the crowd directory, the authentication check will happen in the next User directory as per the priority.

I have a User directory and I don't see a synch option. So I would like to know how to synch the User directory and Why I am not seeing the Synch option, though I am the admin.

Confluence Version: 7.13.7

Brant Schroeder · Answer

@venkatesh vp  AD setup through LDAP should have the ability to sync.  Can you confirm that the directory is correctly setup and working?

venkatesh vp · Answer

@Brant Schroeder We have 3 user directories configured in Confluence in the following sequence.

* Internal
* Crowd
* Microsoft AD

Crowd has an option, Synch but not Microsoft AD.

venkatesh vp · Answer

@Brant Schroederwe have 3 directories configured on the confluence side, in the following sequence.

* Internal
* Crowd
* Microsoft AD

I see an option, Synch for Crowd but not for Microsoft AD.