How to send sastisfaction survey using a scriptrunner email?

Question

Hi,

In Jira service management 5.4 I have to disable the JSM notifications and use a scriptrunner email instead when an issue is resolved.

But I still want the customers to receive the customer satisfaction survey.

How can I add it, in the scriptrunner email?

Ram Kumar Aravindakshan _Adaptavist_ · Accepted Answer

Hi @philippe_puy-ext

For your requirement, you could use the Send-Custom Email post-function, i.e. whenever the issue transitions to Done, for example, the custom email is triggered.

And for the template, I have run a basic test using the free survey template available at https://github.com/herbigt/npsmail.

Below is a screenshot of my Send Custom Email configuration:-

Below is a screenshot of the survey mail produced:-

I hope this helps to answer your question. :-)

Thank you and Kind regards,

Ram