Some of our jira software users says that they can not receive email notifications after a certain day. They can receive the test email. And email notifications for other users works well. The mail queue is almost empty. And the result is empty for SQL :
select * from AO_733371_EVENT WHERE USER_KEY='JIRAUSER14928' ORDER BY CREATED DESC
'JIRAUSER14928' is one of the users who can't receive email notifications.
Here is the errors in atlassian-jira-outgoing-mail.log:
2023-03-31 17:24:36,690+0800 ERROR [] Caesium-1-1 ServiceRunner [c.a.m.o.c.a.j.p.i.batching.cron.BatchNotificationJob] Exception during sending mail
java.lang.IllegalArgumentException: 'To' is a required field
at com.atlassian.mail.Email.<init>(Email.java:55) [atlassian-mail-5.1.2.jar:?]
at com.atlassian.jira.mail.Email.<init>(Email.java:61) [jira-api-8.20.8.jar:?]
at com.atlassian.jira.mail.Email.<init>(Email.java:46) [jira-api-8.20.8.jar:?]
at com.atlassian.jira.plugins.inform.batching.BatcherServiceImpl.createEmail(BatcherServiceImpl.java:147) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.sendEmail(BatchNotificationJob.java:159) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.processBatches(BatchNotificationJob.java:144) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.processEventBatch(BatchNotificationJob.java:127) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.lambda$notifyUsers$0(BatchNotificationJob.java:100) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:41) [event-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.notifyUsers(BatchNotificationJob.java:97) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.BatchNotificationJob.runJob(BatchNotificationJob.java:82) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.ConditionalJobRunner.runJob(ConditionalJobRunner.java:33) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.ConditionalJobRunner.runJob(ConditionalJobRunner.java:33) [batching-plugin-2.0.3.jar:?]
at com.atlassian.jira.plugins.inform.batching.cron.OncePerClusterJobRunner.runJob(OncePerClusterJobRunner.java:46) [batching-plugin-2.0.3.jar:?]
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) [atlassian-scheduler-core-3.0.1.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) [atlassian-scheduler-core-3.0.1.jar:?]
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) [atlassian-scheduler-core-3.0.1.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) [atlassian-scheduler-caesium-3.0.4.jar:?]
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) [atlassian-scheduler-caesium-3.0.4.jar:?]
at java.base/java.lang.Thread.run(Unknown Source) [?:?]
