What are some ways to Copy Key Customers to JSM

Question

Our Feedback process has an JSM board where the delivery ticket is created, then converted into development issues. Our developers and product team will not refer to the Idea, so we need to include as much information from the Idea into the JSM issue as possible.

What are you all doing when creating Delivery Tickets where you believe the Key Customers should be included in the delivery ticket? I can't think of a way to accomplish this outside of including it in the Delivery Ticket Description.

Any other ideas?

Robert Lanckton · Answer

Thanks! I found two solutions - it loses the weighting, but it still captures the important part.

Robert Lanckton · Answer

I'm noting for anyone else who's curious, I wrote an automation which copies the fields to to a Checkbox list in our Development JSM Project, since JSM Cloud doesn't support multi-select drop down and they're functionally the same.

I also wrote an automation to replicate the behavior Labels in case the JSM project doesn't include a Checkbox Field one can use already, which also replaces spaces with underscores.

If anyone is interested in the automation rules let me know :)

Tanguy Crusson · Answer

Ah ok, gotcha. You might be able to create a corresponding custom field in your JSM project, and keep the options of that field in sync with automation, but I've never try. Maybe worth a try?